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  1. USMBOK: Universal Service Management Body of Knowledge (USMBOK)

    USMBOK: The definitive body of knowledge (BOK) for the service management professional and gateway to best practices and key performance measures.
    certification3
    ISO2
    Change management2
    Help Desk2
    ITIL2
    Financial Management2
    Configuration Management1
    Incident1
    ITSM1
    COBIT1
    IT Service Management1
    HDI1
    Service Desk1
    Service Level Management1
    Problem Management1
    Capacity Management1
    Supplier Management1
    Service Delivery1
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    Release Management1
    Service Support1
    ISO 20001
    Availability Management1
    Continuity Management1
    Business Relationship Manager1
    Impact Management1
    Service lifecycle1

    www.usmbok.org - 2009-04-10

  2. EcholoN Helpdesk: Service Management nach ITIL (IT Infrastructure Library): Home

    EcholoN® Helpdesk zur Optimierung Ihres Service Management nach ITIL. EcholoN® -Made in Germany- stellt eine umfassende Lösung für das Service Management und die ...
    Service6
    Support4
    CRM3
    Change Management2
    Helpdesk2
    Help Desk2
    Hotline2
    Diagnose2
    Wissensmanagement1
    Configuration Management1
    Knowledgebase1
    Service Desk1
    Helpdesk Software1
    Cost Management1
    Kundenbetreuung1
    WWS1
    Service Level Management1
    Hilfestellung1
    Capacity Management1
    Release Management1
    Knowledgemanagement1
    Availability Management1
    Standard Software1
    Helpdesk System1
    EcholoN1
    Continggency Planing1
    EcholoN.CRM1
    EcholoN.Helpdesk1
    Incident Managememt1
    Problem Managemant1
    Warenwirschaft System0

    www.echolon-helpdesk.net - 2009-04-04

configuration2 call center2 helpdesk2 crm3 computer5 customer3 contact center2 incident management1 management5 erp3 software7 internet7 data3 customer service3 configuration management1 capacity management1 database4 itil2 capacity2 hosting9 change management2

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